q18

Statute

Q18 ApartHotel

The following regulations of Q18 ApartHotel constitute an integral part of the apartment rental (reservation) agreement and have been developed to ensure a peaceful and safe stay of our guests. A client who makes a reservation of our apartment accepts these regulations.

The Regulations are available at q18.pl

The following terms are used in the content of the regulations:

  1. Client – a legal person or a natural person with legal capacity according to the provisions of the Civil Code.
  2. Service Provider – MODERN GROUP Dariusz Muszyński, ul. Królowej Jadwigi 18; 85-231 Bydgoszcz, NIP 559-145-81-75 – hereinafter referred to as Q18 ApartHotel.
  3. Service – accommodation service provided by MODERN GROUP Dariusz Muszyński under the name Q18 ApartHotel for the client.
  4. Agreement – mutual rights and obligations of the parties resulting from the agreement of accommodation in the premises.
  5. Price for the service – the amount indicated during the booking, including the amounts due under the contract.

I. Apartment booking

  1. PDuring the booking process, the Customer selects the premises offered by Q18 ApartHotel via the website or portal intermediating in concluding contracts, and then makes a reservation for a specific premises by filling in the virtual booking form available on the website. To make a reservation, the customer is required to pay an advance of 30% of the stay value via the online payment system. The customer can also make a reservation by phone at +52 330 87 93.
  2. The offered premises are intended for living by a maximum of the number of people indicated in the booking form. The number of people may not exceed the maximum number for a given premises. The customer indicates the number of people in the booking form.
  3. If the number of people is greater than the number specified when booking, Q18 ApartHotel may request an additional fee or terminate the contract, which will result in the apartment not being made available to the Customer or the Customer having to leave it.
  4. Confirmation of the reservation is the delivery of a message to the e-mail address provided by the Customer during the booking process.

II. Payment for the stay

  1. The customer is obliged to make an advance payment of 30% or the entire amount within 8 hours of receiving the reservation via one of the payment methods provided in the e-mail.
  2. The customer is obliged to pay the full amount on arrival at the latest.
  3. The advance payment should be made via the reservation system directly via the reservation panel or by bank transfer to the bank account indicated in the form. The payment for the stay is made in advance before the planned arrival or on the day of arrival at the reception desk or directly at the “hotel kiosk” of Q18 ApartHotel. In the case of booking an apartment with a short arrival date, the Service Provider, in some cases, reserves the right to book the apartment after the received payment.
  4. Failure to pay the funds within 4 hours of holding the reservation results in immediate cancellation of the reservation.
  5. The customer is obliged to provide the information necessary in the booking process (name, surname, telephone number and e-mail address, address, ID number).
  6. The proof of purchase is the receipt. If the client needs an invoice for the stay, he is obliged to provide this information before making the payment. After issuing a receipt, it is not possible to receive an invoice.
  7. In the event of extension of the reservation, the price in accordance with the current hotel price list for a given day shall apply.

III. Hotel night

  1. The apartment is rented for days.
  2. The hotel day starts no earlier than at 15:00 on the first day of the Guests’ stay (a) and ends no later than 11:00 on the last day of stay.

IV. Acces to Q18 ApartHotel

  1. The access code to the building in which the apartments are located is sent to the e-mail address / telephone number provided by the customer. Then, the access card to the apartment itself is collected by the Guest at the hotel kiosk
    at the self-service reception. The hotel card / access code that the customer receives at check-in is coded for the customer for the duration of his stay and may not be transferred to third parties, except for people who stay in the apartment with him for the duration of the stay. The customer has no right to make the apartment available to third parties.

V. Return of access cards

  1. The access card to the apartment is handed over on the guest’s departure (a) by placing it in a self-service kiosk.

VI. Conditions of stay at Q18 ApartHotel

  1. The guest (s) is obliged to follow the rules of good neighborliness, including the hours of curfew (from 22:00 to 6:00).
  2. The reception is open from 08:00 to 16:00.
  3. Any defects or breakdowns arising in the building or in the apartment, which are beyond Q18 ApartHotel’s control, are not the basis for canceling or changing the fees for the stay..
  4. In the event of sudden and unforeseen circumstances, Q18 ApartHotel reserves the right to change the booked apartment to another one of the same class or higher, and in the event of no available apartment, cancel the reservation. If the Customer does not agree to a replacement apartment, the contract is terminated and the Service Provider is obliged to refund the advance payment made by the Customer..
  5. The Q18 ApartHotel car park is monitored 24 hours a day, unguarded, the company is not responsible for parking vehicles, and is not responsible for non-payment or incorrect payment of parking fees in the paid parking zone..
  6. The guest (s) are obliged to comply with the health and safety and fire protection rules. It is forbidden to destroy the apartment, the customer is obliged to secure the apartment during his absence by closing windows and doors and turning off devices that may pose a fire hazard. In the event of violation of certain rules, the Service Provider is entitled to charge the Customer with costs that will allow the apartment to be brought to its previous state.
  7. The customer bears full financial responsibility for any damage or destruction of equipment and technical devices in the apartment caused by his fault or the fault of people visiting him..
  8. In the event that the Customer grossly violates certain rules, peace and / or the good of neighbors and does not comply with the commonly used standards of coexistence between households and guests – the Service Provider reserves the right to terminate the Customer’s apartment stay agreement with immediate effect and remove the Customer and his / her persons. accompanying from the apartment. In such a situation, the Customer will not be entitled to a refund for the unused period of stay. Q18 ApartHotel reserves the right not to accept guests who have grossly violated the Regulations during previous stays..
  9. Q18 ApartHotel is not responsible for any inconvenience or noise caused by the neighbors (e.g. renovation, disturbing the night time, inappropriate behavior on the premises). In the event of disturbing the night silence, the police should be notified of this fact. The customer is not entitled to a refund or compensation for this.
  10. It is forbidden, without the written consent of Q18 ApartHotel, to publish photos and other multimedia materials on which the apartment or part of it can be identified and may violate the good name of Q18 ApartHotel.
  11. The Service Provider reserves the right to refuse the stay of customers who came in more people than those specified in the booking conditions. Any change in the number of people should be reported at least 24 hours before the planned arrival in order to prepare the apartment.
  12. A child up to 3 years of age (one per apartment) sleeping with adults or in their own cot and not requiring bedding does not pay any fees for the stay. The remaining children pay the regular price and are treated in the same way as an adult.
  13. Dzieci poniżej 12 roku życia powinny znajdować się na terenie hotelu pod stałym nadzorem opiekunów prawnych. Opiekunowie prawni ponoszą odpowiedzialność materialną za wszelkie szkody powstałe w wyniku działania dzieci.
  14. There is an absolute prohibition in the apartment and the entire Q18 ApartHotel facility:
    • bring animals;
    • use of intoxicants;
    • using candles;
    • moving the apartment’s equipment to other premises (tables, chairs, tableware, etc.);
    • it is forbidden to take the furniture out onto the balcony / terrace.
  15. The service provider has the right to refuse to stay under the influence of alcohol or drugs. The customer is not entitled to a refund for an unused booking.
  16. Third parties not registered in the apartment may stay in the apartment only with the consent of the Q18ApartHotel. The customer bears full responsibility for the behavior, as well as any damage caused by third parties staying at his invitation, who are not registered in the Apartment..
  17. The client (guest) is obliged to immediately call the appropriate services in the event of a threat to his life or health (as well as other people staying with him in the apartment).
  18. The service provider reserves that not all decoration elements visible in the photos used for the photo session are available in the offer.
  19. The Service Provider may refuse to accept a Customer who grossly violated the regulations during the previous stay, causing damage to the property or guests, or damage to the Guest or employees or other persons staying on the premises, or otherwise disturbed the peaceful stay of other customers or the functioning of the facility..
  20. Any defects in the apartment during the stay, the Guest should immediately inform by e-mail / text message or directly to the Q18 ApartHotel employee. Adequate cash compensation will be charged for defects caused by the fault of the Customer.

VII. Canceling or changing a booking

  1. Free cancellation and any changes to the booking are possible 3 days before the start of the stay. Please remember that we treat each client individually. Each change is agreed individually and depends on the availability calendar. The Service Provider reserves the right to refuse to make changes or to charge additional fees. The money paid is refunded within 14 business days.
  2. Changing the reservation is possible only with the consent of Q18 ApartHotel, if the same or a different apartment is available that can be offered to the Client. In this case, the change is not subject to an additional fee. When it is not possible to change the booking, and the Customer has withdrawn from the contract, canceled the booking, or has not complied with the contract (no arrival), Q18 ApartHotel are entitled to deduct the advance payment or the entire fee for the stay..
  3. If the customer cancels the booking after the deadline, he is not entitled to a refund of the funds paid.
  4. In case of early departure or late arrival, Q18 ApartHotel will not refund the money for the unused stay.
  5. Q18 ApartHotel has the right to cancel the reservation without giving any reason within 48 hours from the moment of making the reservation. In this case, the advance payment or the payment for the stay will be refunded within 14 working days. In the case of a return to a foreign account, a handling fee of PLN 50 is charged.

VIII. Withdrawal from the contract

  1. Pursuant to Art. 38 point 12 of the Act of 30 May 2014 on consumer rights, the right to withdraw from a distance contract is not due.

IX. Services

  1. Q18 ApartHotel may charge a fee for additional cleaning services, change of towels and bed linen during the client’s stay.

X. Additional fees

  1. At the client’s request, it is possible to deliver a cot and / or a high chair to the apartment for a fee. The cost of renting PLN 50.00 / day.
  2. Organizing any kind of party in the apartment is prohibited. In the event of organizing an event that is burdensome for other Customers, Q18 ApartHotel may charge an additional fee of PLN 5,000.00.
  3. Losing the apartment card is associated with an additional fee of PLN 20.00.
  4. Parking spaces are extra paid (subject to availability) – PLN 60.00 per night.
  5. Breakfast additionally payable: PLN 40.00 / person – notification by SMS required by 20:00 on the previous day. The text of the SMS should include the apartment number, the name of the breakfast and the number of meals for a given morning. Breakfast is delivered every day at 9:00 a.m. and 10:00 a.m. (EXCEPT SUNDAY AND BANK HOLIDAYS).
  6. The cost of an additional set of hotel bed linen and towels is PLN 100.00 / set.

XI. Smoking

  1. It is strictly forbidden to smoke and heat tobacco and other products in the entire Q18 ApartHotel, it is possible only in designated places. In the event of a breach of this prohibition, the Guest will be charged an additional fee of PLN 500.00.
  2. The Guest will be charged a fine for unjustified activation of the fire alarm
    in the amount of PLN 1,500.00 for calling the fire brigade.

XII. Complaints

  1. If it is found that the provision of services is incompatible with the Agreement, any complaints may be submitted by the Customer in electronic form to the address recepcja@q18.bsproject.pl within no longer than 14 days from the date of termination of the stay.
  2. The complaint will be considered within 30 days of its receipt. Information about the result of considering the complaint will be sent to the Customer to the e-mail address provided by him.

XIII. Responsibility

  1. Q18 ApartHotel is not responsible for changes beyond its direct influence and / or control. In particular, for repairs, construction and finishing works in the vicinity of the Apartments, noise and temporary shortages in the supply of utilities. The service provider is not responsible for random events affecting the functioning of the facility, i.e. sudden power / water / heating / internet shortages and for failures caused by bad weather conditions, e.g. strong wind or heavy snow / rain.
  2. We assure you that we make every effort to monitor and update the description of the equipment of the Apartments, as well as to maintain their standard. Our company bears no responsibility for personal belongings, car and its contents as well as for injuries or illnesses of the Client during his stay at Q18 ApartHotel. The customer is not entitled to a refund or compensation for this.
  3. Q18 ApartHotel does not bear any responsibility for items belonging to the Customer left behin in the premises after the day of check-out.
  4. Please be advised that the Q18 ApartHotel facility is monitored.
  5. In cases not covered by these regulations, the provisions of the Polish Civil Code shall apply.

XIV. GDPR – personal data protection

  1. Personal data provided to us by guests will be processed only to the extent necessary to take steps to implement in accordance with Article 6 point. 1 letter b of the GDPR – “processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract”.
    The company providing the apartment rental services is:
    MODERN GROUP Dariusz Muszyński
    ul. Królowej Jadwigi 18
    85 – 231 Bydgoszcz
    NIP: 559-145-81-75
    REGON: 091507627
  2. Pursuant to Art. 13 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on data protection) (Official Journal UE L 119). we would like to inform you that:
    Providing personal data is voluntary, however, refusal to provide data may result in the refusal to provide the service / contract.

XV. Privacy policy

  1. By using our apartment rental services at Q18 ApartHotel, you entrust us with your information.
  2. The administrator of personal data and data from customer monitoring is MODERN GROUP Dariusz Muszyński, who undertakes to process the data of his customers as part of the activities related to the implementation of the Agreement and protect them against access, use, deletion or disclosure from third parties, as well as to process entrusted data in a manner consistent with applicable law in a manner that guarantees confidentiality and security of personal data.
  3. The recipients of the Customer’s personal data will only be entities authorized to obtain personal data on the basis of legal provisions and entities involved in the provision of services.
  4. The customer agrees to the transfer of his personal data to the employees of the facility for the proper operation of our services that you use. From the moment of obtaining your personal data, it will be stored for a period, e.g. until the consent is revoked, and after such revocation, for the period of limitation of claims due to the data controller and in relation to him.
  5. The customer has the right to request the administrator to access personal data, the right to rectify it, delete or limit processing, and the right to transfer data.
  6. In order to maintain the security of personal data processed by the company, we ensure strict compliance with the applicable laws regarding the privacy of users and the protection of their personal data. We provide guarantees of the implementation of appropriate technical and organizational measures so that the processing meets the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter “GDPR) and protected the rights of data subjects.
  7. The customer agrees to the processing of his personal data, such as: name and surname, address, ID card details, contact telephone number, e-mail address and, if applicable, business data necessary to issue an invoice, in order to: sign the rental contract, i.e. make a reservation and check-in facility, issuing and storing invoices.
  8. Your personal data, i.e. name and surname, address, e-mail, telephone number, address will be processed for marketing purposes or for the purpose of performing the rental agreement to which the data subject is a party pursuant to art. 6 sec. 1 lit. b or on the basis of art. 6 sec. 1 lit. a, if the processing is based on the consent granted.
  9. Your personal data may be made available to other recipients or categories of recipients of personal data, i.e. the Tax Office, the Social Insurance Institution, companies operating the electronic payment system, IT companies, accounting office with whom we have concluded a contract on entrusting the processing of personal data, etc..
  10. If the processing is based on Art. 6 sec. 1 lit. a, i.e. on the basis of the consent granted, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.
  11. You have the right to lodge a complaint with the President of the Personal Data Protection Office, if you feel that the processing of your personal data violates the provisions of the Regulation.
  12. Providing your personal data by you is a condition for concluding the contract. Failure to provide personal data may result in the refusal to implement the above-mentioned purposes of the contract.
  13. Personal data processed by the Administrator on the basis of the Regulation are not subject to automated decision making, including profiling referred to in art. 22 sec. 1 and 4 of the Regulation.

XVI. Choice of law

  1. Polish law is applicable to the implementation of the rights and obligations under the Agreement. In the event of a dispute, it will be resolved by the court competent for the seat of MODERN GROUP Dariusz Muszyński.

Status on May 1, 2022.

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